Description

Are your customer service skills a cut above the rest?

Do you want the chance to be the best that you can be, working for a well-established and growing business?

We have a fantastic opportunity for an enthusiastic, methodical and motivated Account Executive to join our growing Sales Department at our Head Office based in Wootton.

Copart UK Limited is a critical outsource partner to all the UK motor insurance companies, providing essential services that relate to the UK transport infrastructure by collecting, transporting and storing accident damaged vehicles.

The Insurance sales team own the relationship with the customer. They are the contact point between the customer and our internal departments, ensuring that our customers and their customers (policyholders) receive and experience the best service in the marketplace. Insurance Sales is responsible for:

Winning new business.Maintaining and retaining existing business.Building strong relationships with customers at all levels.Increasing revenue.Selling in integrated services.Reducing cost to service through process improvements with customers.The Account Executive will predominately support the National Account Managers on a day-to-day basis and will also work with colleagues across all areas of the business. The Account Executive will be the point of contact for our customers and internal departments. You must be an excellent communicator, proactive with problem-solving and be self-motivated with a 'can-do' attitude.

This role provides support services to both customers and sales personnel ensuring the requirements of both the customer and Copart are met as quickly as possible. The Account Executive will be allocated a portfolio of accounts, they become a point of contact for the customer and internal departments to ensure all requirements are implemented effectively and follow the right processes but also that they are delivered to the business quickly.

The role is based at Wootton and requires a high level of customer service to be delivered at all times. Internal relationships need to be built with Central operational functions such as vehicle management, the customer support centre, finance teams and the Copart Operation Centres.

Main Duties and Responsibilities:

Develop customer relationships. Building a rapport ensures that the customer feels valued and often leads to retention of the account at tender stage.Support the National Account Managers with resolving any problems, complaints, updates and account issues on a day-to-day basis.Attend and support customer visits such as account reviews, seller site training, Copart open days, clearance support etc.Attend and support customer events, e.g. hospitality, total loss seminar (some of which will require overnight stays).Deputise for the Account Managers in review meetings should they not be able to attend.Analyse the key Management Information data and report back to the key account holders on ways to improve efficiency.Resolve any complaints and problems that may occur daily, as well as dealing with any compensation claims and agreeing figures.Ensuring all phone calls and emails are answered promptly and politely in a timely manner.Keywords: Account Executive | Account Manager | Account Management | Customer Service | Sales | Support | Query Handling | Problem Solving | Automotive | Insurance | CRM | Salesforce | Team Player | Communication | IT Literate | Excel | PowerPoint

Essential SkillsExcellent communication skills, both written and verbal.Good organisation skills.Experience of demanding customer service/sales environment.Good levels of attention to detail.Able to manage multiple tasks and multiple stakeholders.Able to work on own initiative.Team player.Good Excel / PowerPoint skills.Positive and proactive attitude.Desirable SkillsExperience of working within insurance or automotive.Experience of working with CRM (Salesforce).Telesales experience maybe useful.About CompanyCopart was founded in the USA in 1982. Copart is a NASDAQ listed company and currently operates in more than 200 locations in 11 countries and has over 125,000 vehicles up for auction every day. With locations throughout Asia, North and South America, the Middle East and Europe, including 16 locations across the UK we are a fast paced, growing and exciting business auctioning in excess of 400,000 vehicles per year through our online auction technology in the UK alone.

We work with many of the world's leading insurance, finance houses, banks, and automotive dealers, fleet and rental car companies who rely on our combination of our advanced technology, robust processes and our people to deliver industry-leading performance. Our continued investment in innovation and our customer-centric approach means we deliver bespoke solutions tailored to the specific needs of all our clients, and Copart is looking for the right people to join our team.

Copart is committed to promoting equal opportunities in employment and to avoiding unlawful discrimination in all aspects of employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We value the differences that a diverse workforce brings to our Organisation.