Description

Are you interested in playing an important role in a key government department that offers an exciting opportunity to be part of the decision making that affects the whole of the UK? Then we’d love to hear from you! We are seeking a customer service driven individual to join our Employee Lifecycle and HR Helpdesk Team as an Employee Changes Assistant.

This role sits within the Treasury Group Shared Services (TGSS). TGSS’s support services include Recruitment, Onboarding, Employee Lifecycle and HR Helpdesk, Pay, Pensions, Finance, Oracle Systems and Management Information, and is a vibrant and lively place to work. The Lifecycle and HR Helpdesk team are primarily responsible for changing employee HR records and issuing accompanying documentation, for Leavers, Family Leave, Change of Working Arrangements and Salary Changes. The team also answer HR Policy and Process queries to set service level agreements for HM Treasury and its five Arm’s Length Bodies

What you will bring to the team:

This role would suit someone who is customer focused, with a proactive approach to query handling and resolution. An ability to build effective working relationships will also be key.

Key responsibilities will include:

• Acting as the first line of support for HR Policy, system and transactional queries, providing accurate and timely responses within Service level Agreements and outstanding customer service.
• Processing employee lifecycle transactional changes (including leaver, parental leave, secondment and change to working hours requests) accurately in line with the relevant departmental HR policies and procedures
• Building working relationships across the wider TGSS Team and with key customers including departmental HR policy leads, to ensure the effective delivery of service to our customers

HM Treasury is proud of a diverse and inclusive work environment, committed to fairness and the promotion of equality of opportunity for all. We know that having a range of experiences, ways of working and thinking makes us a stronger organisation, better at developing policy that is reflective of the communities we serve. We embrace different views and experiences and value the fresh perspective that people from a variety of circumstances bring to the work we do. We welcome applications from candidates who have not previously worked for the Civil Service, mid- and late-career changers with transferrable skills, people from all backgrounds and circumstances regardless of disability, ethnicity, LGBT+ identity and socio-economic status.

Post source:jobs.theguardian.com

Posters Information:

Name:HM TREASURY

Contact number: