Description

JOB DESCRIPTION

HOTEL RECEPTIONIST

A career at Dudsbury Golf Club, Hotel & Spa is as rewarding as you are willing to make it. To ensure the smooth running of a busy Hotel takes a wide variety of people; all working towards a common goal. The business enjoys a sociable, passionate environment supported by the owner; with a fun and friendly workplace. Located within a 160-acre Golf Course in Ferndown; Dudsbury Golf Club, Hotel & Spa is a unique property that believes in impeccable, genuine service with attention to every detail. The hotel boasts a championship golf course, 3 function rooms, a popular restaurant and relaxing spa.

Job Summary: A Receptionist at Dudsbury Golf Club, Hotel & Spa plays a vital role within the Front of House team, providing a great guest experience to our guests as the first point of contact. You must have a keen eye for detail and an organised approach in order to exceed our guests’ expectations. You must be able to demonstrate a willingness to learn and a commitment to delivering our guests the best possible experience and a great stay every time.

The working hours are based on a rota system which includes evening and weekend work. Shifts vary from 7am-3pm, 9am-5pm, 1pm-9pm & 3pm-11pm

Main Responsibilities:

To ensure good presentation and tidiness of all areas of reception
To welcome visitors to the Hotel, Spa, Club and Restaurant and assist with any queries and redirect where necessary.
To answer the telephone in a courteous manner, redirect calls where necessary and report all telephone messages for other members of staff.
To ensure the reception area is kept tidy and welcome boards are displayed with appropriate messages for the days functions.
To ensure adequate supplies of brochures and literature are available at all times.
To respond to emails and faxes / distribute accordingly.
To prepare and update restaurants menus as and when instructed by Restaurant Manager/Head Chef using Microsoft Office Suite.
To take lunch and dinner reservations for Bentleys Restaurant and Spikes Bistro, recording all bookings appropriately.
To take payments for new members to Golf Club or Spa and issuing bag tags or membership cards.
To prepare table plans for display on welcome boards in readiness for functions using Microsoft Office Suite.
To provide administration assistance to colleagues and any other tasks that may be deemed appropriate by the management.
To provide cover where possible for reception colleagues during sickness and annual leave periods.
To take bookings for the hotel recording all bookings on system.
To check out guests from the hotel and take payments. To take guests to their hotel room and assist with their luggage.
To undertake any other duties commensurate with this position.

The successful candidate will have:

Front Office experience – ideally 2 years in a similar position
High level of IT proficiency
Excellent grooming standards
Ability to work under pressure
Experience at training, coaching and developing teams
High level of commercial awareness and sales capabilities
Excellent leadership, interpersonal and communication skills
Commitment to delivering a high level of customer service
RSA Typing I and II (minimum)
Their own transport as we are not on a public transport route

What we offer:

In return for your skills and dedication we can offer a competitive hourly paid salary and a host of great benefits; ranging from discounted meals on duty, friends and family rates for functions/accommodation, complimentary spa & gym memberships, golf club membership, free parking, pension scheme and continual training & support.

Ad ID: 5401333848