Description:

Overview

The Head of Commercial is a key member of the Management team and responsible for ensuring the Museum’s visitor experience team provide exemplary customer service to our visitors, all the while maximising the profitability of the Design Museum’s shops, publishing programme and catering. The role is crucial in driving and developing the future success, not only of the retail and catering business, but the wider commercial activity and of the museum itself.

Reporting to the Director of Finance and Operations, the Head of Commercial directly manages six line reports. The total team numbers a core workforce of 25 and a peripheral workforce of 150 that includes casuals’, freelancers, and volunteers. The catering contract is managed directly with the caterer’s General Manager.

The role has a strategic responsibility for delivering profits to the Design Museum – essential to ensuring its resilience. The role is responsible for ensuring an excellent welcome and high standards of customer service are delivered across the team and ensuring that income from visitors is maximised.

The role encompasses the profitable sourcing, production, marketing and sale of commercial products, including publications, through on site and digital platforms, and manages the visitor experience team, catering contract and future commercial development opportunities which align with the Museum’s strategic objectives. They will also proactively identify new business opportunities that maximise the museum’s commercial potential.

We are looking for:

You will have proven experience in retail management across buying, merchandising and operations and have excellent team building and people management skills.

Post source:theguardian.com

Poster's Information:

Name:DESIGN MUSEUM

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