Description

Opportunity for Casework Managers who offer successful complex complaint, investigation and/or case management, with the ability to support and inspire a team.

The Fitness to Practise process prior to a hearing has several different functional areas, consisting of the initial assessment, casework, case examiner support and case review. You will initially be appointed to oversee one of the areas above, however over time we would want to work with you to develop your expertise across different functions.

As part of the role, you will be responsible for the management of individual caseworkers and the casework team in addition to the mentoring and management of senior caseworkers. You will also be responsible for ensuring that corporate governance is maintained, particularly in relation to data governance, together with assisting in the response to corporate complaints. You will be required to comply with audit requirements and ensure any errors are responded to expeditiously with results fed back to individual team members.

Candidates will have the ability to lead a team to meet both individual and group productivity targets. They will need to actively support their team to develop their competence and skillset whilst serving as a role model and mentor and inspiring the team to attain goals and pursue excellence. The successful candidate will be able to drive change whilst maintaining operational performance.

About you:

You will be a strong team player and manager. You will have excellent written and verbal communication skills. You will be highly organised and have good time management. You will be self-motivated and possess the ability to motivate others. You will be comfortable with dealing in an environment with constant deadlines and maintaining the highest possible standard of work; both yours and the team. You will be adaptable; comfortable in a changing environment. You will have a good attention to detail and the ability to gain clear insight from evidence that is gathered. You will have experience of successful complex complaint, investigation and/or case management (ideally in a regulatory or regulated environment).

About the General Dental Council (GDC):

Our purpose is to protect the public by regulating dental professionals in the UK. All dental professionals must be registered with us to work in the UK.

The GDC is on the move and we are progressively migrating functions and expanding the Fitness to Practice (FtP) teams in Birmingham, growing the office to around 200 by the end of this year. Having established our operational centre in Birmingham we are now moving several functions within FtP and are now looking for further members of the team. Alongside the move, our strategic programmes: Shifting the balance and the End-to-End Review of FtP are seeking to ‘move upstream’ into prevention of harm rather than enforcement action.

Our people matter, we are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints. Equality and diversity are not just words, they are what makes our teams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is important to them.

Post source:theguardian.com

Poster's Information:

Name:GENERAL DENTAL COUNCIL

Contact number: