Description

Their vision: to be the world's most inspiring naval museum. Their mission: inspiring learning, enjoyment and engagement with the story of the Royal Navy, and its impact in shaping the modern world. With sites across the UK, this is a fantastic opportunity for a talented Digital Marketing Lead to become part of an exciting growth strategy for this world leading Charity Heritage organisation.

We are pleased to be supporting this organisation in their search for a Customer Relationship Manager Lead. As CRM Lead you'll lead the implementation of the organisation's Marketing Strategy for Customer Relationship Management and Customer Service and embedding a culture of CRM in the organisation. You'll also Support the Customer Relations Team in delivering high quality customer communications across digital platforms and via the phone in support of marketing campaigns; ensuring we engaging diverse audiences, increase awareness, drive footfall and generate revenue.

This is a really exciting opportunity to lead on the development of the Customer Relations System managing its implementation with ticketing, fundraising, finance and enquiries functions. You'll drive the organisation's understanding of the customer journey and increasing customer loyalty/retention, through evaluation of the digital touchpoints and improvement of the visitor experience.

Our CRM Lead will have:

- Experience of a range of customer database platforms

- A strong background in customer acquisition, re-engagement and retention strategies

- A track record of delivering ROI from carefully deployed customer journey segmentation

- Experience of working with key stakeholders across a variety of areas to gather requirements & deliver a customised CRM service

This organisation is highly entrepreneurial, and you'll need to be a confident team player - no egos here, innovative, and be able to juggle the opportunities and demands of a world leading heritage organisation and multi-site national tourist attraction. The team is agile with a fantastic no blame culture that fosters innovation. The pace here is fast and it is all hands on deck.

There is a genuine, flexible and grown-up working culture here. The role will be a mix of home and head office working (Portsmouth) at least 1 day per week .

For more information about this fantastic opportunity please get in touch with your CV ASAP with Ellen Drummond and Alice Wood at Charity People.

Closing 14th January

Please note our offices are closed over Christmas and New Year but do send in your CV and we will be in touch ASAP in 2022.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), race, religion or belief, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Post source:jobs.theguardian.com

Poster's Information:

Name:CHARITY PEOPLE

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