Description

Assistant Adjudicators

We are looking for an Assistant Adjudicator (AA) to work as part of the team responsible for reviewing and resolving the more complex complaints that cannot easily be resolved.

Position: Assistant Adjudicators - Complaint Handling

Location: Reading/remote

Hours: 35-hour working week; part-time working considered; opportunity for flexible working

Salary: Starting salary £41,129 with career progression opportunities

Contract: Full-time, permanent (part-time hours would be considered)

Closing Date: 10 February 2022 at 09:00am

Interview Dates: Interviews are expected to take place during the week commencing 21 February 2022.

The Role

As an Assistant Adjudicator (AA) you work as part of the team responsible for reviewing and resolving the more complex complaints that cannot easily be resolved. Working independently, within a framework for guidance, you will typically seek to find the most effective path to resolve complaints.

Your work will provide important learning to improve the higher education experience for all students.

Responsibilities:

• Review complex and entrenched complaints and make and communicate decisions about their resolution, seeking guidance where required
• Write and issue clear, concise, accurate and well-reasoned case decisions/Complaint Outcomes
• Manage a complex, varied and demanding caseload of complaints
• Obtain documentation and information from students and providers as necessary and analyse information to identify the most appropriate route towards resolution.
• Contribute to the effective throughput of cases within the OIA’s case-handling process
• Represent the OIA at external events and contribute in other ways of sharing good practice.
• Contribute to the effective management of the OIA’s core asset, specialist knowledge, by following internal guidance on good practice in knowledge management and sharing your knowledge appropriately with colleagues.

About You

You will be someone who:

• Shares our values of integrity and independence, quality, openness and accessibility, service ethos, engagement, and equality and diversity.
• Has outstanding skills in logical, analytical, and critical thinking.
• Can read and understand high volumes of text quickly, identify what information is relevant and evaluate evidence.
• Is comfortable making decisions which have a significant impact on other people’s lives.
• Can communicate clearly and concisely and explain decisions, both in writing and on the phone.
• Accepts that situations are sometimes uncertain and continues to strive for excellence despite this.
• Sees things from other people’s perspectives, recognising and accounting for the barriers they might face.
• Is aware of how decisions can be affected by unconscious bias and openly interrogates decision-making processes to minimise their impact.
• Is able to make difficult or unpopular decisions when necessary.
• Acts with integrity and treats others with kindness, courtesy, dignity and respect.
• Is aware of how decisions can be affected by unconscious bias and openly interrogates decision-making processes to minimise their impact.
• Is able to make difficult or unpopular decisions when necessary.
• Acts with integrity and treats others with kindness, courtesy, dignity and respect.

Post source:jobs.theguardian.com

Posters Information:

Name:NFP People on behalf OIA

Contact number: