Description

The starting salary for this position is £27,991 per annum, working 36 hours per week.

This position will be based at Merrow Complex in Guildford; however, you will be working with people based in offices across the county and business travel may be required. We adopt an agile working policy which means you will spend part of your week working from home.

Empowering communities is key to delivering our vision of a county where no one is left behind. We want to put communities at the centre of everything we do, designing services for residents with input from residents. We will engage in different ways so residents can influence decisions which will impact their lives and habits enabling people to become more independent.

We are looking for a Customer and Communities Support Officer within our Environment, Transport and Infrastructure service to support on projects which ensure our customers receive a consistent, accessible and excellent customer service experience.

Reporting to the Customer & Communities Manager, you will be:

• Providing a range of project support on a variety of customer service projects
• Working closely with ETI colleagues and supporting meetings and workshops
• Gathering and analysing data, including research and benchmarking
• Producing, maintaining and distributing project documentation

To be shortlisted for an interview your application will clearly evidence experience in:

• Customer enquiry handling
• Project support
• Data analysis
• Communication with a diverse range of stakeholders
• Organisation and prioritisation
• MS Excel and Powerpoint

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

For more information please find the job profile below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council. Please find the document below.

Additional Information

The job advert closes at 23:59 on 20th February 2022.

Interviews will take place week commencing 28th February 2022.

Contact Details

For an informal discussion contact Michelle Rowland at[email protected]

We look forward to receiving your application.

Benefits

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

Post source:jobs.theguardian.com

Posters Information:

Name:SURREY COUNTY COUNCIL

Contact number: