Description

Carers Matter Norfolk is a partnership led by Bridges Outcomes Partnership delivering an innovative service to unpaid adult carers in Norfolk. Financed by a social impact bond, the service is outcome-driven, focused on empowering carers to achieve the greatest degree of choice and control, independence and quality of life as possible. The service provides Carers Assessments and support to sustain the caring role with information, advice, wellbeing support, access to breaks and peer support opportunities, emergency planning and links into other preventative services.

The Service Manager leads the Community and Volunteer service and is responsible for ensuring that quality and quantity performance targets are delivered. This is a management role, encompassing team management, resource and caseload planning and line management of Family Carer Practitioners. The role also involves holding and managing key relationships with partners and funders.

The successful candidate will be an experienced team manager with proven success in managing a team to deliver targets and taking a data-driven approach, and the ability and enthusiasm to understand the needs of carers and what constitutes an excellent service. Existing knowledge of social care or previous experience working with carers is not essential

Main Tasks

1. Operational Management

• Lead the day-to-day operational management of the service managing demand and allocating resources to required quality, safety and performance standards, and delivering outcomes.
• Direct management of Senior Family Carer Practitioners and ensuring effective management of the Community Support Team.
• Oversee implementation of key policies including lone working, safeguarding and the provision out-of-hours management cover.
• Oversee the infrastructure to support volunteering with the service, including recruitment and management of volunteers.

2. Performance

• Responsible to the Director of Operations for the performance management of the Carers Matters Norfolk team, undertaking scrutiny of service delivery ensuring contract compliance.
• Enable front-line staff to meet performance targets, working collaboratively to develop and implement strategies and solutions where appropriate.
• Taking appropriate action on any staff performance issues within the service, identifying need and developing, and implementing action plans.
• Monitor and report on performance of the service against the requirements of the service contracts.

3. Quality Assurance

• Lead on internal auditing to effectively monitor compliance and performance (e.g. case recording and management).
• Work with the Senior Management Team and Partner organisations to undertake quality assurance.
• Lead on compliance with all regulatory and legal requirements, ensuring implementation of best practice across teams.

All Voluntary Norfolk post holders are responsible for:

• Working to the policies and procedures of Voluntary Norfolk.
• Promoting equal opportunities and respecting diversity within all aspects of their work
• Complying with Health and Safety Regulations.
• Carrying out additional duties where appropriate which may be allocated by the Director of Operations, Head of Support or line manager.
• Evidencing Voluntary Norfolk’s values which underpin our vision and mission, by ensuring that you listen; collaborate; innovate; celebrate diversity; and care.

Post source:jobs.theguardian.com

Posters Information:

Name:VOLUNTARY NORFOLK

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