Description

Are you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Academy Riverside .

About Us

Harris Academy Riverside is a very popular non-selective and highly oversubscribed academy which opened as part of the Harris Federation and the regeneration of the Purfleet on Thames area in 2017. We serve our local community of Purfleet on Thames and West Thurrock and have 900 on roll in the secondary academy and around 200 students in the 6th form.

Vision

Harris Academy Riverside seeks to develop students who are successful, confident and happy, who inspire their community and who act with kindness and compassion towards others.

Ethos

In our procedures and daily routines, our broad and varied curriculum, our pedagogical model and through our commitment to providing experience of the wider world we aim to promote a strong sense of community and belonging, to provide a blend of high challenge and high support and to encourage the development of

• Outstanding habits of behaviour such as self-awareness, kindness, appreciation, humility, politeness, confident self-expression and self-presentation and
• Outstanding habits of learning such as determination, resilience, organisation, reading, studying and practice

Main Areas of Responsibility

Incident, Request and Problem Management

• To provide high-quality technical support, advice and guidance to the staff, students and trainee teachers at both locations.
• To ensure that all incidents and service requests are logged appropriately on the Service Management system.
• To retain ownership of all incident and service request tickets and ensure staff are regularly informed of the status of their support ticket.
• To re-route or escalate support tickets to the appropriate team as necessary and work with the IT Service Managers, 3rd line support, Project Managers and other stakeholders to achieve resolution.
• To identify, implement and document Known Issues and workarounds for desktop related issues within the Knowledge Base.
• To ensure that Academy incidents and service requests are resolved within the target resolution time and that the solutions are documented within the system.

Service Support

• To image, deploy and maintain Windows 10 based PCs, Laptops and tablets, as well as Apple OS iMacs and iPads.
• To install, configure and maintain computer peripheral equipment such as multi-functional printers and Interactive whiteboards, ensuring that this hardware is regularly tested and ready for use when required.
• To install and test new software and software updates / upgrades, ensuring compliance with software licensing regulations at all times.
• To install, configure and maintain the VoIP telephones
• To familiarise yourself with the network infrastructure (Server room, cabling, patch panels, routers, switches) and associated documentation at the Academy.
• To ensure that the server and network infrastructure at both locations are regularly checked and maintained in accordance with HarrisNET best practice and procedures.
• To work with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS’s and other networked devices to ensure the availability and security of the network, data and applications.
• To administer Active Directory user login accounts, ensuring that new staff, students and trainee teachers receive credentials in a timely fashion.
• To manage Active Directory Distribution and Security groups within the Academy to ensure that staff, students and trainee teachers have appropriate access to the data and resources they need.
• With the assistance of the Federation IT Service Manager, ensure that all Academy systems documentation is maintained and updated as required.

Post source:jobs.theguardian.com

Posters Information:

Name:HARRIS ACADEMY RIVERSIDE

Contact number: