Description

Reporting to the Customer Service Manager and working closely with supply chain colleagues in Hong Kong, you will assist in the management of customer accounts from order entry to delivery. As a key point of contact you will be responsible for helping to optimise long-term relationships with our partners. Acting as a customer advocate within the company, you will play a key role in facilitating effective customer communication between sales & operations aimed at enhancing the overall customer experience.

Primary Duties & Responsibilities

Sales order processing specifically including.

• Advising customers on order placement and delivery planning.
• Order reviews / sales order entry.
• Monitoring & championing on time delivery.
• Administration of customer order portals.
• Order amendments & cancellations.

Customer relationship management.

• Responding to customer requests / enquiries about our products & service.
• Championing customer requirements within the company, liaising cross functionally to ensure that customer order expectations are understood and met.
• Developing & documenting customer insight / knowledge. Offering proactive support to enhance the customer experience.
• Keeping customers up to date regarding our products and services.
  • Promotional activity.
  • Upselling related products / services.

Maintaining management information in relation to customer accounts & open orders.

• ERP database updates.
• Preparing open order reports.
• On time delivery metrics & order delay reporting.

Collating and analysing customer sales data & feedback.

• Providing insight on sales data by account.

Skills & Experience

• A friendly individual demonstrating a high level of empathy. Exhibiting a courteous and helpful manner. Comfortable in dealing with a range of customer service situations. A quick learner capable of problem solving on behalf of customers.
• A diligent and accurate worker with a keen attention to detail.
• Experience in a B2B customer service environment, ideally gained within a consumer goods / retail.
• A good communicator (verbal & written) with excellent interpersonal skills. The ability to listen carefully and convey information clearly.
• A good level of numeracy and proficiency in Excel as well as other Microsoft Office products.
• Previous experience of order processing via the use of ERP systems.

Post source:jobs.theguardian.com

Posters Information:

Name:INSPIRING INTERNS

Contact number: