Description

Based in the heart of West London, Sherlock: The Official Live Game, is a live gaming adventure and collaboration between the makers of the hit TV series and escape experience pioneers. Combining the best of escape rooms and immersive experiences, we’re the only official Sherlock escape room.

We are looking for a passionate individual to work closely with the Sales and Marketing Lead (SML), proactively maximising sales opportunities and generating revenue. This role will increase incremental and new business, with a specific focus on B2B & B2C, whilst providing first-class customer service.

With at least 1-2 years experience of working within a venue/attraction sales or customer service environment, you will have a proven track record of generating B2C and B2B sales and demonstrate essential excellent oral and written communication skills. Familiarity with ticketing platforms and API is desirable.

We welcome applications from everyone.

Duties, include but not limited to:

• To ensure effective, accurate and efficient sales are taken from customers over the phone and by e-mail using our ticketing system, Fareharbor
• To process large groups bookings and reservations, including raising invoices and liaising with the Operations Team to ensure all information is communicated for successful delivery
• To process affiliate partner and ticket agent bookings
• Managing, responding, and promptly resolving all customer service inquiries on the phone and by email, maintaining a positive, empathetic and professional attitude toward customers at all times
• Acknowledging and resolving customer complaints
• Actively seeking out new sales opportunities through outreach strategy, including but not limited to: cold-calling, networking, and social media
• Company expert on key systems and processes needed for effective sales and customer service, including but not limited to: Fareharbor and Buzzshot
• Work with Marketing Team and Senior Management to effectively plan and implement the company’s B2B and B2C sales and marketing strategy in line with company directives
• Manage groups packages on offer, including frequent reviews to ensure experiences are in line with industry standards and competitively priced
• Researching and liaising with key selling partners, (including local businesses, tour operators, DMCs, language schools and student groups), to identify key sales opportunities
• Measuring and reporting on key metrics including customer queries and sales leads
• Comfortable working to and exceeding KPI’s
• Attend trade shows as and when required
• Manage changes to itineraries working with vendors and suppliers as needed
• Work closely with the Bar Supervisor to ensure accurate ordering of supplies for bar products
• Providing feedback on the efficiency of the customer service process
• Occasional evening and weekend working may be required
• Perform any and all other reasonable responsibilities as required by the business

Post source:jobs.theguardian.com

Posters Information:

Name:SHERLOCK: THE OFFICIAL LIVE GAME

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