Description

We are looking for somebody to provide an outstanding IT support service to the staff, students and trainee teachers here at Harris Invictus Academy Croydon

About Us

We Know. We Can. We Will.

We believe that when a school gives its students the confidence to believe they are capable of excellence, this is exactly what they go on to achieve.

Our ethos is grounded in the best traditions of hard work, good manners, smart uniform and academic achievement. We combine these with the best of modern teaching and technology. Class sizes are kept as small as possible and students will find that the atmosphere is disciplined and rigorous but also happy.

At Harris Invictus Academy Croydon, learning does not begin and end at the classroom door. Students regularly participate in after-school enrichment classes, activity days and educational visits. In addition to what they learn in the classroom, these activities help to bring learning alive.

Main Areas of Responsibility

Incident, Request and Problem Management

• To provide high-quality technical support, advice and guidance to the staff, students and trainee teachers at both locations.
• To ensure that all incidents and service requests are logged appropriately on the Service Management system.
• To retain ownership of all incident and service request tickets and ensure staff are regularly informed of the status of their support ticket.
• To re-route or escalate support tickets to the appropriate team as necessary and work with the IT Service Managers, 3rd line support, Project Managers and other stakeholders to achieve resolution.
• To identify, implement and document Known Issues and workarounds for desktop related issues within the Knowledge Base.
• To ensure that Academy incidents and service requests are resolved within the target resolution time and that the solutions are documented within the system.

Service Support

• To image, deploy and maintain Windows 10 based PCs, Laptops and tablets, as well as Apple OS iMacs and iPads.
• To install, configure and maintain computer peripheral equipment such as multi-functional printers and Interactive whiteboards, ensuring that this hardware is regularly tested and ready for use when required.
• To install and test new software and software updates / upgrades, ensuring compliance with software licensing regulations at all times.
• To install, configure and maintain the VoIP telephones
• To familiarise yourself with the network infrastructure (Server room, cabling, patch panels, routers, switches) and associated documentation at the Academy.
• To ensure that the server and network infrastructure at both locations are regularly checked and maintained in accordance with HarrisNET best practice and procedures.
• To work with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS’s and other networked devices to ensure the availability and security of the network, data and applications.
• To administer Active Directory user login accounts, ensuring that new staff, students and trainee teachers receive credentials in a timely fashion.
• To manage Active Directory Distribution and Security groups within the Academy to ensure that staff, students and trainee teachers have appropriate access to the data and resources they need.
• With the assistance of the Federation IT Service Manager, ensure that all Academy systems documentation is maintained and updated as required.

Post source:jobs.theguardian.com

Posters Information:

Name:HARRIS INVICTUS ACADEMY CROYDON

Contact number: