Technical Support Specialist Professional
May 20th, 2022 at 08:04 Jobs ManchesterLanguage | English | Closes/Deadline | 18 Jun 2022 |
Hours | Full Time | Contact type | Permanent |
Salary | Competitive
| Job level | |
Recruiter | PWC
| Recruiter Type | Direct Employer |
Description
Role SummaryThe Tech Lounge Expert is responsible for providing office based, customer-centric support and insightful advice. As well as problem solving technical problems, the Tech Lounge creates and delivers one-to-one, group and virtual training sessions. The role is permanently based in the Tech Lounge at our Manchester Office.The Tech Lounge service is focussed on customer experience for PwC people. We provide a central location for IT engagement, education and innovation.
Essential Criteria
In this role, the successful candidate will;
Deliver customer centric support that creates positive and valuable experiences
Maintain an innovative technology focussed environment where customer satisfaction is as at the forefront of everything we do
Troubleshooting hardware and software used by the firm
Create and deliver innovative one-to-one, group and virtual training events that are focussed on our customer’s use of technology
Engage with other PwC teams on new technologies, ensuring the Tech Lounge is always prepared
Have a friendly and approachable manner that's customer focussed
Provide feedback and suggestions for improvements to the wider customer experience
Establish strong working relationships with customers at all levels
Proactively anticipate, identify and resolve problems, applying knowledge in complex and challenging situations
Effectively communicate and share technical information to audiences at all levels of the firm
Build a strong culture of change and innovation within the Tech Lounge
Work to a shift timetable to cover core hours as this is an onsite role
Requirements
Experience of delivering excellent customer satisfaction
Excellent communication and presenting skills
Technical interest in Windows, MacOS or mobile OS
Enthusiastic around technology and innovation
Effective problem identification and solution skills
Strong team player and collaborator
Ability to work from the Manchester PwC office
Legal authorisation to work in the UK
Fluent in written and spoken English
Flexibility to work from different PwC offices and offsite locations where required
Post source:jobs.theguardian.com
Posters Information:
Name:PWC
Contact number: