ICT Technician Professional
May 23rd, 2022 at 09:56 Jobs Sutton-- £
Language | English | Closes/Deadline | 16 Jun 2022 |
Hours | Part Time | Contact type | Permanent |
Salary | Grade 5 (Outer London): £25,578-£27,471 FTE
| Job level | |
Recruiter | HARRIS ACADEMY SUTTON
| Recruiter Type | Direct Employer |
Description
Are you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Academy Sutton .
About Us
We are a growing Academy and from September 2022 we will have our first set of Year 11 students. We are now well settled into our £40 million state-of-the-art Passivhaus building and are looking for a committed and professional ICT Technician to join our team.
Main Areas of Responsibility
Incident, Request and Problem Management
- To provide high-quality technical support, advice and guidance to the staff, students and trainee teachers at both locations.
- To ensure that all incidents and service requests are logged appropriately on the Service Management system.
- To retain ownership of all incident and service request tickets and ensure staff are regularly informed of the status of their support ticket.
- To re-route or escalate support tickets to the appropriate team as necessary and work with the IT Service Managers, 3rd line support, Project Managers and other stakeholders to achieve resolution.
- To identify, implement and document Known Issues and workarounds for desktop related issues within the Knowledge Base.
- To ensure that Academy incidents and service requests are resolved within the target resolution time and that the solutions are documented within the system.
Service Support
- To image, deploy and maintain Windows 10 based PCs, Laptops and tablets, as well as Apple OS iMacs and iPads.
- To install, configure and maintain computer peripheral equipment such as multi-functional printers and Interactive whiteboards, ensuring that this hardware is regularly tested and ready for use when required.
- To install and test new software and software updates / upgrades, ensuring compliance with software licensing regulations at all times.
- To install, configure and maintain the VoIP telephones
- To familiarise yourself with the network infrastructure (Server room, cabling, patch panels, routers, switches) and associated documentation at the Academy.
- To ensure that the server and network infrastructure at both locations are regularly checked and maintained in accordance with HarrisNET best practice and procedures.
- To work with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS’s and other networked devices to ensure the availability and security of the network, data and applications.
- To administer Active Directory user login accounts, ensuring that new staff, students and trainee teachers receive credentials in a timely fashion.
- To manage Active Directory Distribution and Security groups within the Academy to ensure that staff, students and trainee teachers have appropriate access to the data and resources they need.
- With the assistance of the Federation IT Service Manager, ensure that all Academy systems documentation is maintained and updated as required.
Service Management
- Deliver the IT support service in accordance with ITIL and HarrisNET principles.
- Liaise with the relevant SLT and Federation IT Service Managers to ensure that all specific local and Federation requirements are met.
- Update and maintain the IT assets in both locations as listed in the CMDB.
Post source:jobs.theguardian.com
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