Description

The starting salary for this role is £40,227 per annum, working 36 hours per week.

Surrey County Council are implementing Unit 4 as a modern, intuitive, and flexible Software-as-a-Service Enterprise Resource Planning System. A significant programme of work is nearing completion to deliver the full implementation, including the configuration of the system, data migration and implementing required integrations with other Council systems.

Unit 4 will be supported by the in-house IT & Digital team at Surrey County Council. The team of ~20 staff operate ITIL 4 processes and are structured into:

• Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management)
• Service Improvement (change requests, release management & business relationship management).

We're recruiting to both the Service Delivery & Service Improvement teams and the positions may be required to flex between them according to customer demand. During the initial 12+ months of implementation, a higher volume of tickets is expected, and the team will also be building their competence in supporting a new system.

To support the team with additional capacity and to provide Unit 4 knowledge transfer, Surrey County Council welcome applications from people with:

• ITIL4 experience of Service Desk, Service Request Management, Incident Management and Problem Management
• HR, Payroll, Finance, Procurement, FP&A (Financial Planning & Analysis) and Security
• System admin experience of Unit4/Agresso and Proactis
• Willing to provide Unit4 knowledge transfer to the in-house team

Reporting to the Service Delivery Team Leader you will join the wider IT&D Service and work as part of a dynamic team with the autonomy to succeed in a lively, friendly environment.

The role has 25 days annual leave. In additon, membership of the LGPS pension scheme and a full staff benefits programme. The Council operate a family friendly, flexible working policy and are proud to be a diverse organisation. The Council are committed to investing in their people and supporting every individual to achieve their full potential.

The position is suitable for working from home. The role's base location is Surrey County Council's offices at Woodhatch Place, Reigate and you may be required to attend the office periodically.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

For more information please find the full job description below and refer to this before submitting your application. We also invite you to read our Life at Surrey handbook to see insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Additional Information

This advert closes at 23:59 on Friday 17th June 2022.

Interview dates to be confirmed.

Contact Details

For an informal discussion please contact Daniel Satkunatheva at[email protected].

We look forward to receiving your application, please click on the apply online button below to submit.

Post source:jobs.theguardian.com

Posters Information:

Name:SURREY COUNTY COUNCIL

Contact number: