Description

The role

This is an existing role within ERPA which forms part of the ERPA Service Delivery team. The ERPA Service Delivery team forms part of the operating model in ERPA and has the sole responsibility for managing all formal employee case management activities and for recording cases on Navex, a new case management recording system.

The ERPA Manager is an essential role as part of this team, providing employee advice to the business on employee relations matters and they are accountable for case handling of all complex employee relations matters relating to misconduct, grievance, performance management including appeals and health/wellbeing case management activities across all LoS business areas UK firmwide.

There would also be the requirement to manage employee relations projects relating to restructuring exercises, TUPE and to participate in projects across the HC function.

The majority of their work requires providing employee relations advice and case handling of case management activities, so the individual would be required to build stakeholder relationships across business areas and across LoS HC /HCOM teams.

The technical expertise required for the role is the ability to demonstrate knowledge of key employee relations policies. An ability to interpret employee relations policies in order to offer pragmatic, commercial advice on employee relations matters that enables stakeholders to resolve employee issues.

Working experience of case management systems is also preferable for recording case management activities (although coaching can be provided, so displaying a willingness to further develop these skills is desirable.)

Reporting into the ERPA Service Delivery Manager, this role will consist of the following key tasks:

• Build effective stakeholder relationships with LosHC/HCOM and other people teams in order to offer employee relations advice to support their people plans

• Responsible for the end to end management of complex disciplinary and investigation processes, consisting of: conducting witness interviews, collating investigation findings and producing investigation reports. Supporting disciplinary chairs and employees through investigation and disciplinary procedures on matters relating to (but not limited to):

  • Timesheet irregularities

  • Mandatory risk management tasks

  • General conduct matters (eg timekeeping, behaviour etc)

  • Data loss/theft

  • Formal performance management and capability matters

• Responsible for end to end case management of complex appeals and grievances consisting of conducting witness interviews, collating findings and producing reports and outcome letters. Supporting chairs and employees through these procedures

• Driving informal resolution in relation to grievance activities to mitigate formal action

• Offer employee relations advice on complexed health/wellbeing policies and practices in order to resolve cases

• Case handling complex health and wellbeing cases, including the management of occupational health referrals and income protection benefit activities

• Offer employee relations advice on employment policies relating to conduct, health/wellbeing, performance, handling informal complaints, and general employee relations queries. e.g special leave

• Producing high quality documentation including reports, letters, meeting notes etc

• Using the Navex case management system to record accurate and timely case updates for management information purposes

• Project work (eg TUPE, redundancy) - supporting ERPA Senior Managers with preparation of documentation, attendance at consultation and other employee meetings.

• Competently handling sensitive HC confidential data to meet GDPR and Data Privacy compliance requirements.

• Working with the ER Service Delivery team to continuously improve data capture processes and data quality

Post source:jobs.theguardian.com

Posters Information:

Name:PWC

Contact number: