Description

Customer Service (Complaints)

Do you like helping people? Are you friendly with a good telephone manner and an eye for detail?

We are looking for someone to join the Casework Support Team to help students who have unresolved complaints about their higher education providers.

Position: Casework Administrator (Casework Support Team)

Location: Reading/remote

Hours: 35-hour working week (9am – 5pm, Mon-Fri); part-time working considered

Salary: Starting salary of £24,939 with career progression opportunities

Contract: Full-time, permanent

Benefits: 28 days’ annual holiday (rising to 33) plus bank holidays, Gym contribution membership (on completion of probation), Attractive pension scheme, Season ticket loan

Closing Date: Friday, 5 August 2022 at 09:00am. Please note, the organisation is expecting a high volume of interest and may need to close applications without notice. Please apply as soon as you are able to.

Interview Dates: Between Tuesday 23 August and Friday 2 September 2022

About the Role

As the independent complaints scheme for students in England and Wales the team deal with complaints from students about their higher education provider, and as a Casework Administrator you will be the first point of contact for students who are thinking about making a complaint. You will help decide if the organisation can review a complaint and then support students while their complaints are being considered.

Working with colleagues across the office and staff in Higher Education providers you will help ensure that reviews run smoothly, keeping cases up to date and making sure that the team receive all the information they need.

The Casework Administrator role is a good starting point for someone looking to start a career in complaints handling or regulation.

About You

You will have customer service experience including dealing with a volume and variety of telephone enquiries and a general understanding of complaints handling. With excellent interpersonal and communication skills, you will have strong and recent experience of using Microsoft Word, Excel and Outlook.

Equality & Diversity

The organisation values diverse backgrounds, life experiences and perspectives and have a supportive and inclusive organisational culture. We welcome applications from candidates from all backgrounds and in particular, we would welcome applicants from black, from Asian, and from minority ethnic backrounds who are currently underrepresented amongst staff.

We also welcome applications from candidates with disabilities and will consider reasonable adjustments that you may need in the workplace and we would welcome applications from candidates who are fluent in both English and Welsh, as the services cover Wales.

About the Organisation

The organisations vision is that students are always treated fairly and is working towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices, and working with other organisations in the higher education sector and beyond. These values underpin everything the organisation does and informs how it approaches its work.

You may also have experience in roles such as Admin, Administration, Administrator, Casework Admin, Casework Administrator, Casework Administration, Casework Support, Complaint Handler, Complaint Officer, Caseworker, Customer Support, Customer Support Administrator, Call Centre Operator, Call Centre Complaint Handler, Graduate, Customer Service, Student Rep, Customer Service Advisor, Customer Service Officer, Helpdesk Advisor and Helpdesk Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Post source:job.theguardian.com

Posters Information:

Name:NFP PEOPLE

Contact number: