Description

The starting salary for this role is £29,291 per annum for working 36 hours per week.

Flexible working is supported where possible, including home working, with occasional working from offices and sites across the County required.

Are you looking for an exciting opportunity to deliver excellent customer service in Local Highways?

The Local Highways group in the Highways and Transport Service provide excellent customer service in order to meet the demands of over 80,000 customer queries per year and are responsible for ensuring the effective management, maintenance and improvement of all highway assets.

As a Customer Services Officer, you will be responding for a high volume and wide range of complex enquiries regarding issues on the highway. This includes responding to formal complaints and Freedom of Information requests which requires the ability to investigate, collate, and prepare responses. Contacts with customers are mainly written with occasional calls that have been escalated from our contact centre. You will also be supporting the wider teams in highways with their enquiries ensuring timescales are met.

We are looking for an individual who is enthusiastic, proactive and a motivated team player. You will be dedicated to providing excellent customer service and must be customer focused, have excellent interpersonal and organisational skills with the ability to deal with conflicting priorities in challenging situations and to tight deadlines.

To be shortlisted to interview for this position your application (CV and personal statement) will clearly evidence:

• Excellent written and verbal communication skills with the ability to manage customer expectations
• Experience in dealing with complex customer enquiries and responding to complaints
• High level administrative/organisational and analytical skills
• Ability to prioritise and plan own workload in the context of conflicting priorities to meet tight deadlines and work on own initiative
• A methodical approach to information gathering, recording and reporting
• Customer focused and confident in dealing with and building a rapport with a wide selection of customers, both internal and external and striving for Customer Service Excellence
• That you are a positive, self-motivated person, tenacious person with a can do attitude and a desire to learn and continuously improve
• Good IT skills and proficient with Microsoft Office
• Ability to work independently and as part of a team
• That you are a quick learner who can hit the ground running in a busy environment

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

Additional Information

The job advert closes at 23:59 on 04/08/2022 with interviews to follow.

Contact Details

For an informal discussion please contact Sharon Pilling on 01483 518982 or at[email protected], or Rebecca Frost on 01372 832639 or at [email protected].

We look forward to receiving your application, please click on the apply online button below to submit.

Post source:job.theguardian.com

Posters Information:

Name:SURREY COUNTY COUNCIL

Contact number: