Description

Our client is offering an exciting opportunity for an Apprentice Account Support to join their friendly and professional team.

Apprentice Account Support
Bristol, BS37 5NN
Full Time, Permanent
£15,000 to £22,000 p.a.
37.5 hours a week, Mon – Fri to include time to attend College/study

Please Note: Applicants must be eligible to work in the UK

About Our Client:

Our client provides high quality support to customers in managing their energy usage and utility accounts. They have an apprenticeship opportunity focused on building your knowledge of the energy industry and the skills needed to become a fully trained member of their account support team, with longer-term development greatly encouraged.

About the Role:

Apprentices start their role working towards becoming one of our client’s Account Support roles. This role is highly varied and is focused to provide a high-quality service for their customers by working in collaboration with Account Managers as part of a small team. Their customers rely on them to ensure their utility accounts are well managed, up to date and accurate.

It is their task to thoroughly check and validate their clients’ utility invoices as well as monitor their supplies for unusual usage which might relate to leaks or wastage. They collate this information and supply it to customers in a format that is most useful for them. This process requires care and skill since they need to spot errors that others do not. The data they extract from invoices is also very important for customers’ energy and sustainability reporting. Good IT skills and numeracy are essential to use our client’s bespoke system and understand the bills and energy data.

Any errors with utility invoices need to be disputed with the supplier in question and they need to arrange for corrected invoices to be issued. They are also in regular contact with their B2B customers, highlighting potential problems and working with them to obtain information from their properties such as requesting them to take meter readings and photos. Good written and verbal communication is important to explain issues clearly and professionally.

In addition to ad hoc duties that arise from time to time, the energy industry has many areas of specialism which are looked after by sub-teams including account support apprentices.

Because our client deals with so many suppliers (covering electricity, gas and water) and different types of customers there is a lot to learn, and full training is provided in-house.

The key tasks include:

• Answering & routing incoming telephone calls Scanning and filing electronic documents Downloading and printing suppliers’ utility invoices Entering data from invoices received, validating & approving them and forwarding on to the client for payment Contacting clients by telephone and/or email for meter readings, validating the readings and then forwarding to suppliers Liaising with suppliers to resolve billing queries, chasing updates and escalating as complaints if necessary Data entry of half hour consumption data into spreadsheets and querying any discrepancies Negotiating electricity Meter Operator contracts Issuing and chasing acceptance of termination notices Chasing suppliers for missing invoices Checking suppliers’ payment reminders and forwarding to the client Organising change of tenancies/ownerships with suppliers Sorting and franking incoming and outgoing post

Post source:job.theguardian.com

Posters Information:

Name:FLAT FEE RECRUITER

Contact number: