Our client, has an exciting opportunity for a Neighbourhood Manager on a full time, permanent basis based in Charlton. In return you will receive a competitive salary of £35,423 per annum.

About the Neighbourhood Manager role:

The Neighbourhood Manager is a challenging role, part of a growing business and adding significant value by providing excellent customer service across the organisation. The role requires a natural ability to network and build effective relationships with key colleagues inside and outside of the organisation. This role requires a flexible approach, providing a local service which is tailored to the requirements of the individual and the local community.

What they are looking for in their Neighbourhood Manager:

• The ability to work independently, exercising good initiative and judgement
• Proven time management and prioritisation skills
• Proven experience and ability to deliver excellent customer care and value diversity
• Proven attention to detail and ability to work on a variety of tasks simultaneously
• The ability to work under pressure and meet deadlines and targets
• Demonstrate a commitment to building and sustaining relationships to improve communities and engage with residents
• A track record of delivering excellent customer service in a service industry
• Prudent management of resources financial, technological and human
• The ability to manage projects to deliver a better customer experience

What you can expect to be doing as their Neighbourhood Manager:

• Developing and maintaining relationships with internal and external stakeholders in order to support theiir customers
• Assessing clients’ needs to ensure effective service delivery
• Advising and supporting the customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified
• Updating and maintaining systems/ records to ensure that information/data is kept up to date and accurate and that KPIs are met
• Following company Health and Safety policies and procedures to ensure, as far as is practicable, your own safety and that of others in the workplace
• You may be required to undertake specific Health and Safety roles such as Safeguarding, Fire Warden or First Aider as part of your duties
• Delivering high standards in housing management
• Providing a flexible face to face service with a commitment to solving problems quickly and efficiently
• Identifying and providing support for vulnerable customers. Reporting and acting on safeguarding concerns resulting in better coordinated services to ensure the wellbeing of their customers is a priority
• Achieving ‘right first time’ outcomes and reducing complaints and failure management

Closing date: Monday 29th August 2022

If you feel have the skills and experience to become their Neighbourhood Manager,please click ‘apply’ now!

Our client, where possible, provide flexible working opportunities from day one to their employees, as they recognise the importance of a good work-life balance; and to improve their productivity and performance, they embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, an appropriate base location will apply.

Their mission is to help people make the most of their lives and an important part of this is to ensure that their organisation reflects the wider communities they serve. They want to attract recruit and retain a diverse, inclusive and creative workforce to give them the best opportunity to meet the diverse needs of their residents and customers. They actively encourage applications from all groups and communities, as well as from BAME, LGBTQ+ and disabled people.