Description

Customer Services Group, Executive Officers

Home Office

Salary: £24,883 - £27,372

Location: Sheffield

Hours: Flexible working, full-time, part-time

Help protect the country and enhance the economy

The organisation

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.

UK Visas & Immigration is part of the Home Office and plays a vital role in supporting the economy and cultural life of the UK, considering which organisations should have licenses to bring non-EEA nationals to work and study in the UK, as well as deciding on applications from hundreds of thousands of foreign nationals wishing to stay in the country for visits, work, study or to be with family.

The role

As a member of our Visas, Status and Information Services team, you will play a vital role in making decisions in a fast-paced environment. With a large number of roles available across numerous teams, the challenges you take on could vary considerably. For example, you might handle applications from foreign nationals who wish to live, work, study or seek refuge in the UK, or you might oversee applications from UK citizens wishing to secure a passport. Alternatively, you might consider which organisations should be allowed to bring non-EEA nationals to work and study in the UK. With plenty of training and support from experienced colleagues, you will therefore:

• Join a team focused on visits, work, study, marriage or family, in which you will manage a complex variety of cases. Meeting deadlines and targets, you will see to it that you are consistently delivering an excellent level of customer service.
• Check online applications, and use complex guidance and policy to make carefully-considered decisions on their outcomes. This will include assessing a variety of documentation.
• Provide feedback on your decisions in a clear way, both verbally and in writing.
• Alternatively, you might be asked to line manage colleagues, or take part in cross-cutting operations. If you take on this latter option, you could be involved in challenges such as those relating to supplier relationships, customer relations, supporting Directors’ offices or planning and performance activity within the business.

About you

• You will have strong team-playing and communication skills (both verbal and written), with the ability to clearly explain your decisions.
• Good IT skills are essential, and you will be comfortable using Word, Excel and Outlook.
• With good organisation skills, we will expect you to meet tight deadlines and targets, and you will not be phased by working under pressure.
• If you have experience of working in a casework environment or handling casework, that would be desirable, though is not essential.

In turn, we can provide you with a great work-life balance, that is enhanced by a competitive benefits package and the scope to pursue your long-term career goals.

To apply

To apply, please click on the ‘apply’ button.

Post source:jobs.theguardian.com

Posters Information:

Name:HOME OFFICE

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