Description

Director of Event Delivery

£70,000 - £100,000 DOE + Bonus + Excellent Benefits

Hybrid Working

London

Our client is one of the fastest-growing business information companies in the UK, they creates niche information products in the form of conferences, databases and communities across life sciences, construction, HR and many more.

Due to exceptional growth the need has arisen to hire a Director of Event Delivery. This senior role sits on the leadership team of this 350 + person business.

In this Director of Event Delivery role you will be fully responsible for the strategic direction and leadership of the Events Delivery Team, as well as representing customer and event operations in the senior management team.

Reporting to the CMO and working closely with the leaders from across the business, the ideal candidate will define and own the strategy for the function, including event delivery, venue search and selection, and customer experience. The candidate will modernise and develop the role that event operations plays in their ongoing commercial success.

The successful candidate will be able to define the strategy from the outset and make the role their own. This will include resourcing and team structure, budgeting, setting and standardising processes and reporting.

In so doing, they will elevate the strategic contribution of event operations in the business.

What you will do:

• Partner with internal stakeholders and external suppliers to balance delivery and experience with commercial results
• Establish and maintain the best practice standards for the delivery of over 200 events a year in any format
• Commitment to conceive and define an effective people structure and plan
• Maintain the key functional reporting and tracking to identify gaps and opportunities
• Improve efficiency by automating processes to provide a platform that maintains standards and quality within the framework of repetition, scale, and minimal maintenance
• Oversea the customer experience team to identify and report on customer trends, act on feedback, and set the standard for exceptional customer service
• Identify and develop initiatives to enhance both the customer and employee experience
• Be the driving force to create, review, standardise, improve, and implement processes that increase the effectiveness of Event Delivery

Venue:

• Responsible for the overarching venue strategy to ensure that all venues are found in budget and on time for all event types
• Develop and maintain relationships with key international hotel groups and independent venues across Europe and the US
• Create and nurture preferred supplier relationships where needed and delegate once established
• Develop Venue Manager specific training, competencies, and career paths to effectively prepare for business growth

Experience

Post source:jobs.theguardian.com

Posters Information:

Name:LIPTON MEDIA

Contact number: