Description

Salary: £32,267 to £37,920 per annum pro rata

Hours: 36 hours per week

Contract Type: 12 month Fixed Term Contract

Job Location: Norwich

This role currently offers a combination of hybrid working with regular attendance at Norwich offices required at least once a week. This may increase.

We're recruiting a Rent payments Team Leader to lead a dedicated and motivated team ensuring there is a unified approach to delivering exceptional customer service. You'll ensure the team delivers all tasks on a timely and accurate basis and in line with service level agreements.

With experience of managing individuals in a customer-focused environment and a demonstrable commitment to achieving customer service excellence, you'll effectively resource plan to ensure that all team responsibilities are covered and implement contingency plans when necessary to maximise service delivery and maintain standards.

You'll ensure the team are appraised, motivated and in possession of the appropriate training and tools to perform their role and that all processes and procedures are followed correctly at all times whilst continuously reviewing to ensure they are fit for purpose to facilitate accurate and controlled processing of all rent adjustment activities

Using your strong communication skills you'll take a proactive approach to resolving queries quickly and to a satisfactory conclusion, representing the team in a positive manner, and building and maintaining relationships with key stakeholders.

You're ability to prioritise and experience of working in a high volume transactional environment, working to tight timescales, will be essential in your role to oversee the processing of all rent receipts, monitor direct debit collections within licence guidelines and complete the refund process ensuring all tenant accounts are settled and the file is sent to the bank for payment.

If you have excellent IT skills, the ability to work under your own initiative and deliver to deadlines along with an acute attention to detail then this could be the opportunity you've been waiting for!

What you can expect from us

Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

• Competitive salaries that are benchmarked regularly against current market rates

• Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.

• A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!

• Matched pension contributions of up to 7.5% of your salary with generous life assurance

• Flexible and agile working for the majority of our employees.

Post source:jobs.theguardian.com

Posters Information:

Name:CLARION HOUSING GROUP LIMITED

Contact number: